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Tips for clients

1—It doesn’t stop until they start

After the candidate has accepted a position, you might think it’s all done and dusted but there are still things that can go wrong. Particularly if the candidate has a long notice period, after the initial excitement of accepting the position the candidate can start to have niggling doubts. Your recruiter should stay in regular contact with the candidate until they start and support them through the difficult process of handing their notice in. A great way of building on your rapport with the candidate and ensuring they hit the ground running is to organise several meetings before they actually start. Take them out for a celebratory drink or lunch, introduce them to the team and tell them what they’re going to be working on when they start. You should both feel excited about the future.

2—Put it in writing

Don’t expect a candidate to accept a position without seeing the heads of terms. Again, put yourself in their shoes.

3—Provide detailed feedback

Put yourself into the candidate’s shoes and make sure you give your recruiter feedback that is meaningful to the candidate. If they were not successful then try to think if there is anything the candidate could do to make themselves more attractive to an employer next time, whether they need to work on their interview technique or even if a particular skill set or experience would be beneficial to them. This will always leave the candidate with a positive impression of you and your company. Even if you are offering the candidate a position, don’t forget to tell your recruiter why you’ve chosen this candidate. It will help your recruiter to work with you in the future and will also give the candidate a sense that the position and company is right for them.

4—Make the next stage of the process clear to them

If you are going to reject them you may decide to leave this to the recruiter but tell the candidate at interview when and what the next decision will be and make sure you can stick to this.

5—End the interview well

This is the time to encourage the candidate to ask questions, giving you a last opportunity to sell your role and organisation. If you feel the interview has gone well and you like the candidate it may be worth reconfirming their pay and notice period and ask the candidate if they have any questions or reservations about the role. However tempting it may be, never offer the candidate a position on the spot – it puts too much pressure on them and doesn’t give them or you sufficient time to properly reflect.

6—Allow enough time for the recruitment process

The ideal time scale is a week to specify the role, 2-3 weeks to gather candidates, two weeks to set up and conclude interviews, a week to get an offer accepted and notice served and a further minimum of 4 weeks’ notice period. That’s at least 10 weeks from start to finish if nothing goes wrong. You should allow more time if you are thinking about advertising and if the role is going to need a targeted headhunt approach then you will also need to build in time for research and attracting candidates who are not necessarily looking to move.

7—Don’t do too much window shopping

Once you start the process it is essential to avoid delays. Avoid the temptation to interview too many candidates. It wastes everyone’s time and makes your decision harder. More interviews does not equate to better value for money from your recruiter. A long delay between interview and offer stages can cause you to lose your first choice of candidate either because there is now competition from other companies or the candidate has lost interest and settled back into their role. When you decide to recruit, be prepared to act quickly and decisively. Any delay can be fatal.

8—Keep your recruitment partner informed

When you receive CV’s try to constructively feedback. No one knows your business like you do and, if you give thoughtful feedback, the recruiter can refine the search, ensuring you see the right candidates and avoiding wasting your time. 4. Be open minded. Try not to come up with too many reasons not to interview a candidate. If you don’t think a CV is telling you enough about the person, then rather than instantly rejecting them – ask your recruiter for more information or ask for the candidate to write a covering letter to explain why they are suitable for the position and why they want to work for you.

9—Remember it’s a two way process

Think of an interview like a date – you both need to be impressed so make sure that you give a good account of your company and the opportunity but remember to listen to the candidate as well and give them a chance to promote themselves. A good structure is to start the interview by telling the candidate about your company, your background, the work and importantly the opportunity. This will help to settle them in as well as focus their answers so that you get the most relevant information out of them. If you are new to interviewing or you want a second pair of ears and eyes then ask your recruiter to be with you at the interview.

10—Make sure you know what the candidate can actually do

It sounds obvious but don’t be afraid to ask the candidate what they actually did on a project. So often, you can get side tracked by talking about a project and the various issues, the client and the outcome that you actually forget to find out what the candidate was responsible for. Find out what their role was on it, how much contact did they have with the client and what documents they actually prepare?

“We wish we had known about KDH before we did. Since meeting the team that Kirsty has assembled and working with them to determine who are optimum candidates are it has also helped us focus our minds on our company structure and business model. To that end, we are continually amazed at who they are able to match us with. We hope to keep growing as long as they can help us to grow.”

“Kirsty provides an unparalleled level of service and candidates to us, her knowledge of the market and ability to get to know our business, and each candidate is a rare find in recruitment. Kirsty delivers only the most suitable candidates and secures them in her professional and friendly manner. She truly is our trusted recruitment partner.”

“Kirsty has revolutionised my view of recruitment consultants. She is professional and committed to finding the right people. Importantly, she understands Quod and the type of people that we want to be part of our business. Kirsty takes the strain out of the interview process, so that we are only seeing good people with the potential to meet what we are looking for, and has been successful in finding a number of valued people in Quod. She is also personable, fun and easy to get along with – something that is important to us in all the people we work with.”

“KDH have a highly professional approach and are thorough in all of their work. The integrity and personable nature of all their consultants make them both trustworthy and reliable. I have used them for a number of headhunting / executive searches for senior staff within Barton Willmore and due to their approach and securing us excellent results, I have recommended them across the Practice where they are now working on other senior roles. I therefore would have no hesitation in recommending them to others.”

“The KDH team have been a breath of fresh air for us. As a busy management team, we depend entirely on their judgement and intuition to send us only candidates who they feel will truly work in our business. They pride themselves on being different and we certainly feel that their service is without parallel. It is just a great sadness to us that they don’t operate in all of the fields in which we work, so that we could dispense with all of our other consultants. Fantastic job, ladies. Keep up the great work!”

“I worked with KDH trying to source a new assistant Landscape Architect and they were very professional and found someone for me with a short space of time. Sam is still with us and proving to be a great asset. Thank you. Would not hesitate to recommend KDH to others.”

“I have worked with KDH Associates since joining HTA Design LLP 2 years ago. They have assisted us with Planning, Architecture and Landscape roles. KDH are friendly, professional and extremely helpful and most of all they listen to our requirements carefully in order to introduce us to relevant, high calibre candidates who fit our needs well. I wouldn’t hesitate to recommend KDH Associates to fellow HR professionals, as well as to those seeking employment.”

“KDH are our go to guys for recruitment. Their business has grown up with ours and as a consequence, KDH have a thorough understating of our culture, they think deeply about what we need to grow our business and this ensure the candidates they send are of the highest quality”

I had the pleasure of working with KDH. I would not hesitate to recommend them to anyone who needs an energetic and motivated talent searcher. We had specific requirements for our growing team and they not only went out of their way to understand our bespoke needs but also showed a phenomenal tenacity to find the appropriate individuals. Now I know if I need an experienced individual to join our team, KDH is my first port of call!

“I work as a consultant in Environmental Impact Assessment (EIA) and was looking for a new career challenge. I got the job I wanted through KDH. From the outset, the support I received from my recruitment consultant, Chris, was invaluable. He really went the extra mile to ensure that I was fully prepared for my interviews, was always responsive and chased up some job related queries on my behalf. I’m very grateful for all this support and would definitely recommend the KDH to anyone looking for a new career challenge or to fill a vacancy with the best candidates.”

“I have been so impressed with KDH! They were brilliant to work with, very personable, and provided results very quickly. I am so grateful for everything they have done, and would not hesitate to recommend them to anyone”

“KDH helped me through every step of the process, offering advice and support from the initial enquiry stage right through to the first few months of my new job. They were able to answer the difficult questions that you may not feel comfortable asking a new employer and gave me essential tips, advice and insight into the new role that was ultimately fundamental to me securing the job.”

“KDH approached me when I wasn’t actively looking for a new position. They provided a very clear overview of the opportunity and I was really impressed with all of the communication from them regarding the process and so appreciative of their advice ahead of the interviews. They facilitated a really natural first meeting with the company and made me feel really comfortable every step of the way.”

“I found KDH great to deal with. They are very committed, enthusiastic, and quick to respond to my emails (at whatever time of day they were sent). I really felt they had my best interests at heart throughout the whole process and even now I get the occasional email from them asking how things are going in the new job. I couldn’t recommend KDH enough.”

“I cannot thank the team at KDH enough for helping me find my new role in London. I was nervous about relocating from Australia to the UK, but working with KDH made the whole process much smoother. I was impressed initially when I first spoke with them via telephone while still in Australia and even more so when I met the team upon arriving in London. KDH are very personable, informed and their knowledge of the industry and various firms throughout London and further afield made me feel confident that they were identifying roles that would be a good fit for me.

They were hands on throughout the whole process, keeping me well briefed and informed before and after interviews. I am very grateful for their assistance and I would recommend KDH to anyone looking for a recruitment consultant in the town planning sector.”

“I contacted KDH Associates in December 2014 when I was looking for a change in role. As a town planning professional KDH Associates with their specific expertise in property and planning were an obvious choice for me, as I knew they had key contacts within the industry. My main point of contact was Lucie Cox who set up a face to face meeting from which we worked out what my key career goals were and to outline what I was looking for in an employer. The personal touch from Lucie ensured that any potential opportunity that was offered to me for consideration had been tailor-fitted to my needs. Lucie soon put me forward for a great role for which I was successful and as a result I would highly recommend KDH Associates.”

“ Thank you to KDH for all their efforts in securing me a fantastic job at Berkeley Homes. Lucie was by far the most conscientious, professional and foremost for me personally, caring of any recruitment consultant that I have dealt with. This made changing jobs an enjoyable experience as opposed to a chore.”

“I have found that very often recruitment consultants make the process of moving jobs feel transactional and impersonal. I have found that KDH have been totally different to this, they really looked after me, took time to get to know me as a person and as a professional and gave me all of the information to help me make a career defining decision. This is an approach many claim to have but fail to deliver. I will certainly recommend KDH to people I know.”

“KDH was a pleasure to work with. The professional attitude in which they work is truly excellent. They were always there to help out, whatever time of day and they always go above and beyond their job duties. The information and everything that they provided was just what I wanted and the transition to my new position was very smooth. Thank you KDH for everything, unfortunately I don’t think you’ll be finding me another job in a very long time.”

“ I wasn’t looking for a job when I was approached by KDH Associates. I found they made an effort to get to know me and with no pressure at any point, they managed to seize my attention for a job that they thought I would be a perfect fit for. I have now been at LDA for six months and I am absolutely confident that I made the right decision.

They were friendly, professional, reliable and very responsive. Their knowledge of the market is very good and their listening and communication skills are impeccable. I was impressed by their level of professionalism. All in all, a very positive experience dealing with KDH, a recruitment consultant who actually works with both the client and the candidate to achieve the best result.”